Troubleshooting Dialup Networking

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For use with Windows NT4

  1. To set up your dial up connection in NT4 double-click the My Computer icon or go to start, programs ->  accessories and dial-up networking.
  2. Now double-click Dial-Up Networking. Select a Phonebook entry to dial. Click More and select Edit entry and modem properties.
  3. On the Server tab, in the Dial-up server type box, select PPP.
  4. The TCP/IP and NetBEUI check boxes are automatically selected. Clear the IPX check box and NetBEUI check box if they are selected. TCP/IP means transmission client protocol and is the protocol used to connect to the Internet.
  5. Click TCP/IP Settings.
  6. If you have been given an IP address for your use, enter that number in Specify an IP address box. If no number was assigned, select the Server assigned IP address check box. An IP address is the numeric address for your computer on the Internet, but usually your ISP's server will give you a number when you log on. 
  7. Choose  the server assigned name server  box.
  8.  Leave the Use default gateway on remote network option selected  and Use IP header compression boxes selected.
  9. You will now need to install and configure RAS, which is the remote access service.
  10. To start installing and configuring RAS, click Start, point to Settings, then click control panel.
  11. In the control panel double click the Network icon. Click on the services tab.
  12. From the Network Services tab click on the Add button. In the select Network Service window find Remote Access Service and click on it once. Then click on OK. If you don't have a modem installed WindowsNT will step you through the add-modem wizard.
  13. Once TCP/IP services are installed click on Remote Access Services in Network Services.
  14. Now click on the properties button and select your modem by clicking on it once.
  15. Now click the configure button. Make sure Dial out and Receive calls or Dial out is checked.
  16.  Click OK. Now click the Network button and verify TCP/IP is checked under Dial out protocols. Click on the Continue button.
  17. Now you should be back to the main Network Window. Look to the very bottom of the Network Window, find the OK button, and press it! Windows NT may ask to restart your computer, so click OK.
  18. Once your computer is restarted click Start, point to Programs, point to Accessories, then click Dial-up Networking.
  19. Double click the icon. Windows NT will ask you for a user name, a password and a domain your connecting to.
  20. If you would like to have your login automatic double-click the My Computer icon and then double-click Dial-Up Networking.
  21. Select a Phonebook entry to dial. Click More and select Edit entry and modem properties.
  22. When you want to connect for the first time by press Dial in Dial-up Networking       provide the proper user name, password and domain. You may have to leave the domain field blank, depending upon your ISP.
  23. If the login is successful, the second time check Save Password after entering name, password and domain, so that you do not have to be entered again for future logins.
  24. You should now be able to connect your NT machine to your ISP.  If you experience any problem and need help troubleshooting your connection, please dial our troubleshooting number and we will be happy to guide you through the common error messages.

 

 

 
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WebMaster: Peter


Last modified: Wednesday June 04, 2003.